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    ONLINE CUSTOMER SERVICE SURVEY REPORT



Dear Valued Customer:

Here at Cargo Cargo, we believe we can always improve in our services to you.  Our mission is to provide 
Quality Service for all your logistic needs.  We understand that your time is valuable and realize that you may 
not always have an hour or two to sit down with your Sales Representative to discuss in detail of your 
experiences with Cargo Cargo.  Therefore, your company has been selected by a non-affiliated 3rd party 
specializing in logistics operations management & for this survey report.  

We appreciate you taking the time now to complete the following brief survey which will assist us in our 
continuous efforts to improve our services to you.  In addition, your completed report will qualify your company 
for a Gift Certificate!  Your feedback is very important to us – so, tell us what we can do better and redeem 
your FREE gift today! 

Once again, we value your business and appreciate your input!  As always, thank you for choosing Cargo Cargo!

Sincerely,
Management
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Your Company ID / Name 

Your Name: 

Your Email: 

POOR - NEVER AGAIN! BAD -
 
NEEDS TO IMPROVE
OKAY - AVERAGE
1. When I have a question and/or problem, my Key Operations Personnel responds by... SELDOM SOLVING MY PROBLEM
SOLVING MY PROBLEM EVENTUALLY
SOLVING MY PROBLEM

2. When I leave a message, I can expect my Key OP Personnel to... NEVER CALL ME BACK

SELDOM CALL ME BACK
CALL BACK

3. In addressing a question and/or problem, my key OP Personnel  is... CLUELESS

SOMEWHAT KNOWLEDGEABLE
KNOWLEDGEABLE

4. In terms of attention to my cargo, I feel that my Key OP Personnel shows... ABSOLUTELY NO INTEREST
SOME INTEREST WHEN NOT BUSY
INTEREST

5. When I request a task to be completed, I feel that my Key OP Personnel is... NOT DEPENDABLE

SOMETIMES DEPENDABLE
DEPENDABLE

6. When confronting an issue, I can expect my Key OP Personnel to... BECOME OFFENSIVE

BECOME DEFENSIVE

BE ATTENTIVE

7. In terms of documentation, I feel that My Key OP Personnel is... NOT DETAIL-ORIENTED

SELDOM DETAIL-ORIENTED
DETAIL-ORIENTED

8. In finding answers or persons for assistance, I feel... FRUSTRATED & CONFUSED
CONFUSED

TOLERABLE

9. I feel the overall OP Personnels’ customer service is... NON-EXISTENT

POOR

INDIFFERENT

10. In responding to my requests for rate quotations, my Sales Representative is... I DON'T KNOW WHO MY SALES REP IS
RESPONSIVE WHEN NOT BUSY
RESPONSIVE

11. I prefer to have my sales representative visit us... AT LEAST ONCE

MORE OFTEN

ON A NEED-TO BASIS

12. My experiences with the Supervising Personnel is... A WASTE OF MY TIME

FRUSTRATING

INDIFFERENT

PLEASE NOTE ANY FURTHER COMMENT HERE:


Thank you for your feedback!  

Upon completion of our survey report, y
ou will receive your FREE gift certificate.

     

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